About Student Support Services 

Student Support Services (SSS) is a federally funded TRIO grant program. SSS was established to assist students in bridging the gap to their success in higher education and to increase college retention, graduation, and transfer rates. SSS offers academic and transfer advising, career tech and health services advising, financial literacy and financial aid workshops, leadership workshops, cultural enrichment, study skills tips and academic tutoring. Grant aid scholarships may be available to eligible students based on need and participation with Student Support Services.

In addition to campus-based tutoring, students may get up to 15 hours of free online tutoring through Smarthinking by using the link in Blackboard or by connecting directly through MyMathLab software used in the math courses.


Northwest-Shoals Community College has a SSS office on both the Shoals and Phil Campbell campuses. The SSS office on the Shoals campus is located in Building 100, Room 117. The SSS office on the Phil Campbell campus is located in Building 307, Room 26.

Monday – Friday : 7:30 a.m. – 4:30 p.m.

Tutoring Hours:

Monday – Thursday : 9:00 a.m. – 4:00 p.m.
Friday: 9:00 a.m. – 2:00 p.m.
*Please refer to the Fall 2022 Tutoring Schedule for additional information.

Our Mission

The Student Support Services program provides opportunities for academic development, assists students with basic college requirements, and serves to motivate students toward the successful completion of their postsecondary education. Student Support Services (SSS) also provides grant aid to current SSS participants who are receiving Federal Pell Grants. The goal of SSS is to increase the college retention, transfer, and graduation rates of its participants and help students make the transition from one level of higher education to the next.

Eligibility Requirements

The Student Support Services program is designed to serve undergraduate college students who meet specific program requirements set forth by the U. S. Department of Education.

To be eligible for admission to NW-SCC’s SSS program, students must be a U. S. citizen or permanent resident and meet at least one of the following criteria:

Be a first-generation college student because neither parent completed a bachelor’s degree

Have a limited income based on federal guidelines. Click on the following link for these guidelines: http://www2.ed.gov/about/offices/list/ope/trio/incomelevels.html

Have a documented disability with Northwest-Shoals Community College.

How do I become a part of the SSS program at NW-SCC?

You apply! Each year, the NW-SCC SSS staff meet face to face with students who meet SSS program requirements. These students then complete an application for our program. This is a voluntary support service; thus, only by returning a completed application in a timely fashion do you have the opportunity to secure a place in the SSS program.

By applying to SSS, you will be taking a giant step toward assuring your success at Northwest-Shoals Community College.

Connect with SSS on Social Media

Fall 2022 Tutoring

Academic Tutoring begins on September 1, 2022. Please link to your campus below to see the tutoring schedules for times and locations. Virtual tutoring is still available by appointment only. Please call 256-331-8057 if you would like to schedule virtual tutoring.

Student Support Services Staff

Shoals Campus

Beth Brewer, Director
Shoals Campus – Building 100, Room 117
(256) 331-5318

Kristi Phillips, Transfer Advisor
Shoals Campus – Building 100, Room 117
(256) 331-8096

Hadassa Sarabia, Assistant to Student Support Services
Shoals Campus – Building 100, Room 117
(256) 331-8057

Phil Campbell Campus

Chenee McRae, Retention Specialist/Advisor
Phil Campbell Campus – Building 307, Room AV26
(256) 331-6235

Erica Daniel, Advisor
Phil Campbell Campus – Building 306, Room L6
(256) 331-6276